Returns & Exchanges
At Arcturus, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment remains in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing